casibo Privacy Policy

This Privacy Policy ("Policy") describes how casibo ("casibo", "we", "our", or "us") collects, processes, stores, and protects the personal data of individuals ("you", "your", or "Member") who access and use the casibo online gaming platform available at casibo.org, including all associated mobile interfaces, game lobbies, sportsbook features, and customer support channels.

casibo operates in the Philippines and serves Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the country. This Policy is drafted in compliance with the Republic Act No. 10173 — Data Privacy Act of 2012 of the Philippines and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC).

If you do not agree with any part of this Policy, you must discontinue use of the casibo platform and contact our support team to request account closure.

casibo is an online gaming platform accessible at casibo.org, offering a broad range of entertainment products to Filipino players aged 21 and above. Our product suite includes online slots, live casino table games, sports betting (including PBA, NBA, UFC, and boxing markets), bingo, and sabong — all designed for legitimate entertainment play.

For the purposes of the Philippine Data Privacy Act, casibo acts as the Personal Information Controller (PIC) in respect of all personal data collected and processed through the casibo platform. Where casibo engages third-party service providers to process data on its behalf, those providers act as Personal Information Processors (PIPs) under data processing agreements that meet the standards required by Philippine law.

If you have any questions about how casibo handles your personal data, or wish to exercise any of your data subject rights, you may contact our Data Protection Officer at [email protected].

casibo collects the following categories of personal data from members and platform visitors:

casibo does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes under applicable KYC regulations.

casibo collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, respond to a survey, or opt in to a promotion.
• Automatically — when you access and navigate the casibo platform, through server logs, cookies, pixel tags, and similar tracking technologies that record your device information, IP address, and usage behaviour.
• From third-party identity verification providers — when casibo engages licensed KYC and AML screening services to cross-reference the identity documents you submit against official databases, sanctions lists, and politically exposed persons (PEP) registers.
• From payment processors — when transaction confirmation data is returned to casibo by GCash, PayMaya, BPI, BDO, Metrobank, Visa, or Mastercard upon processing your deposit or withdrawal.
• From fraud prevention and risk management partners — who may provide casibo with data signals to assist in detecting suspicious account activity or potential abuse of the platform.

casibo uses the personal data we collect for the following primary purposes:

• Account Management: Creating, maintaining, and securing your casibo member account, including verifying your identity and age (21+ requirement) and enabling secure login.
• Service Delivery: Providing access to casino games, sports betting markets, bingo, and all other entertainment products available on the casibo platform.
• Financial Transactions: Processing your deposits and withdrawals accurately and securely via your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard).
• KYC and Regulatory Compliance: Fulfilling our obligations under Philippine law, including identity verification, anti-money laundering (AML) checks, and cooperation with lawful regulatory requests.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, multi-accounting, and abuse of bonuses or promotions.
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling patterns and to deliver responsible gaming interventions, limit-setting tools, and self-exclusion services where appropriate.
• Customer Support: Responding to your enquiries, resolving disputes, and providing support in both English and Tagalog through live chat and email.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game performance, website functionality, and the overall player experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — but only where you have explicitly opted in to receive such communications. You may opt out at any time.

casibo does not use your personal data for fully automated decision-making that produces legal or similarly significant effects without a human review step where required by applicable law.

Under the Philippine Data Privacy Act of 2012, casibo processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and casibo — specifically, to register your account, process your transactions, and deliver gaming services to you as a member.
• Legal Obligation: Processing that casibo is required to carry out to comply with applicable Philippine laws and regulations, including KYC identity verification, AML monitoring, and responses to lawful requests from the National Privacy Commission, PAGCOR, or other competent authorities.
• Legitimate Interests: Processing carried out in the legitimate interests of casibo — such as fraud detection, platform security, responsible gaming monitoring, and business analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where casibo relies on your consent as the legal basis for processing — primarily for optional marketing communications — you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

casibo does not sell your personal data. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• KYC and Identity Verification Providers: Licensed third-party services that help casibo verify the identity documents and personal details you submit during account registration or withdrawal requests.
• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to facilitate your deposit and withdrawal transactions. These providers receive only the data necessary to process the specific transaction.
• Game Content Providers: Third-party slot studios, live casino operators, and sports data providers whose games and data feeds are integrated into the casibo platform. These providers may receive pseudonymised session data for game delivery and integrity purposes.
• Fraud Prevention and Risk Platforms: Specialist services that assist casibo in identifying suspicious patterns, detecting multi-accounting, and flagging potential AML concerns.
• Customer Support Technology Providers: Live chat and helpdesk platform providers that power casibo's 24/7 support infrastructure. These providers are bound by data processing agreements.
• Regulatory Authorities: The National Privacy Commission (NPC), PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities — where disclosure is required by law, court order, or regulatory directive.
• Auditors and Legal Advisors: Professional advisors engaged by casibo who are bound by strict confidentiality obligations.

casibo uses cookies and similar tracking technologies on its platform to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device by the casibo website when you visit. Cookies do not contain your financial data or password.

casibo uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. They enable you to log in, maintain your session, and use core features such as the games lobby, betting interface, and account dashboard. These cannot be disabled.
• Functional Cookies: Remember your preferences — such as language settings, preferred game categories, and display options — to personalise your casibo experience across sessions.
• Analytics Cookies: Help casibo understand how members navigate the platform, which games are most popular, and where technical issues may be occurring. Data from these cookies is processed in aggregated, anonymised form.
• Marketing Cookies: Used only where you have opted in to promotional communications. These track which casibo promotions you have seen so we can avoid sending duplicate offers.

You may manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to use the casibo platform. casibo's platform does not currently respond to browser-level "Do Not Track" signals due to the lack of a uniform industry standard for such signals.

casibo retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, casibo will securely delete or irreversibly anonymise your personal data. Where data must be retained beyond these periods due to an ongoing legal dispute, regulatory investigation, or court order, it will be retained until that matter is fully resolved.

casibo implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption: All data transmitted between your device and casibo's servers is encrypted using Transport Layer Security (TLS 1.2 or higher). Sensitive data at rest — including KYC documents and payment information — is encrypted using AES-256 encryption.
• Access Controls: casibo staff access to member personal data is strictly role-based and limited to personnel with a legitimate operational need. All staff with data access are subject to confidentiality obligations and undergo regular data protection training.
• Two-Factor Authentication (2FA): casibo supports and strongly encourages members to enable 2FA on their accounts. This adds a second layer of security beyond the standard username and password.
• Intrusion Detection and Monitoring: casibo's technical infrastructure is monitored 24/7 for suspicious activity, anomalous access patterns, and potential security threats.
• Penetration Testing: casibo periodically engages independent security specialists to conduct penetration tests and vulnerability assessments of our platform and data infrastructure.
• Vendor Security Standards: All third-party processors engaged by casibo are required to demonstrate compliance with recognised security standards as a condition of their data processing agreements.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by casibo. You may exercise any of these rights by contacting our Data Protection Officer at [email protected]:

casibo will acknowledge all data rights requests within 5 business days and will endeavour to fulfil them within 30 days. In complex cases, this period may be extended by a further 30 days with notice to you. casibo reserves the right to verify your identity before acting on any data rights request to prevent unauthorised disclosure.

Age verification is a mandatory step in the casibo registration and KYC process. If casibo becomes aware that personal data has been collected from a person under the age of 21 — whether through circumvention of age controls or misrepresentation during registration — casibo will immediately:

• Suspend the relevant account pending investigation.
• Delete all personal data associated with the underage individual as soon as reasonably practicable.
• Void and refund any real-money transactions associated with the account, subject to verification.
• Report the incident to the relevant Philippine authorities where required by law.

Parents and guardians who believe a minor may have accessed or registered on the casibo platform are urged to contact us immediately at [email protected]. casibo cooperates with parental control software providers and encourages families to install such tools on shared devices.

casibo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or the recommendations of the National Privacy Commission. When material changes are made, casibo will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date prominently displayed.
• Display a notice on the casibo platform informing logged-in members of the update.
• Where practicable, send an email notification to the address registered on your account summarising the key changes.

Your continued use of the casibo platform following the effective date of any Policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you must discontinue use of the platform and request account closure before the changes take effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or casibo's handling of your personal data, please reach out to our Data Protection Officer through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week inside the casibo platform for all registered members.
• Language: Support is available in both English and Tagalog for the convenience of Filipino players.
• Location: Philippines — serving players nationwide across Manila, Cebu, Davao, Quezon City, Makati, and beyond.

casibo aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 5 business days. For urgent data security concerns — such as suspected unauthorised access to your account — please use the live chat feature for the fastest possible response.

If you are not satisfied with casibo's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the authority responsible for administering and enforcing the Data Privacy Act of 2012.