casibo Frequently Asked Questions

casibo requires a valid Philippine government-issued ID for KYC verification — accepted documents include a passport, SSS card, UMID, driver's licence, or PhilSys national ID. You will also need to submit a recent selfie for liveness confirmation. Our KYC team reviews submissions manually, and most accounts are approved within 24 hours.

No. casibo strictly enforces a 21+ age policy in line with Philippine gaming standards. Registration is not permitted for anyone below 21 years of age. Any account found to belong to an underage user will be suspended immediately and any deposited funds will be returned. Age verification is mandatory before any gaming activity can begin.

On the casibo Login page, click the "Forgot Password" link beneath the login fields. Enter the email address registered to your account and we will send you a password reset link within a few minutes. Check your spam folder if you do not see it. The reset link expires after 60 minutes, so use it promptly.

To permanently close your casibo account, contact our support team via live chat or email [email protected]. Before closure, ensure any remaining balance is withdrawn. Our team will process permanent account closures within 48 hours of receiving your verified request. Note that permanent closure cannot be reversed — if you only need a break, consider our self-exclusion or cool-off tools instead.

GCash deposits on casibo are processed instantly in most cases — funds typically appear in your gaming balance within seconds of confirming the transfer in your GCash app. If your deposit has not reflected after 5 minutes, take a screenshot of your GCash transaction confirmation and contact our 24/7 support team with the reference number.

GCash and PayMaya withdrawals from casibo are typically processed within 1–4 hours during business hours. Bank transfers to BPI, BDO, and Metrobank normally take 1–3 business days. All withdrawals require a fully verified account before processing. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays.

casibo does not charge any platform fees on standard deposits or withdrawals. However, your payment provider — GCash, your bank, or card issuer — may apply their own transaction fees or foreign exchange conversion charges. We recommend checking your provider's fee schedule. Withdrawal fees, if any, will be clearly displayed in the cashier before you confirm.

Standard casibo accounts have a daily withdrawal limit of ₱50,000. VIP and high-tier loyalty members may be eligible for higher limits — contact our support team for details. If you need to withdraw a larger amount, you can split the request across multiple days or contact support to discuss options available to your account tier.

Yes, casibo features a full live casino lobby with real dealers streamed in high definition. Available live games include Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo, and various game-show style titles. Live casino tables are available around the clock, with Tagalog-speaking dealer rooms available during peak Philippine hours for a more comfortable experience.

casibo's sportsbook covers a broad range of sports popular in the Philippines, including PBA (Philippine Basketball Association), NBA, FIBA competitions, and international basketball leagues. You can place pre-match and live in-play bets on point spreads, totals, moneylines, and player props. Odds are quoted in decimal format with PHP as the default currency.

casibo includes online sabong (rooster fighting) as part of its game catalogue, reflecting the cultural popularity of the sport among Filipino players. Sabong events are streamed live with real-time betting available. As with all casibo games, sabong is only accessible to verified members aged 21 and above.

All slot and RNG-based games on casibo use certified Random Number Generators (RNGs) that are regularly audited by independent third-party testing laboratories. Live casino games use physical equipment — cards, wheels, and dice — dealt by real humans on camera. Return-to-Player (RTP) percentages are published in each game's information panel so you always know what to expect.

Yes, casibo is fully optimised for mobile play. The platform runs smoothly on Android and iOS browsers — no app download is required. Simply open casibo in your phone's browser, log in, and the layout adapts automatically to your screen size. All game categories, including slots, live casino, and sports betting, are accessible on mobile.

Wagering requirements specify how many times you must play through a bonus amount before the resulting winnings can be withdrawn. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to wager ₱20,000 in qualifying games before withdrawing. Wagering requirements vary by promotion — always read the full terms in the casibo Promotions page before opting in.

Yes, all casibo bonuses carry an expiry date. Typically, welcome and deposit bonuses must be used and their wagering requirements completed within 7 to 30 days of the bonus being credited — the exact period is stated in each promotion's terms. Unused or incomplete bonuses are forfeited automatically once the expiry deadline passes.

casibo rewards regular players through a tiered loyalty programme. As you play, you accumulate points that progress you through VIP levels — each level unlocking better perks such as higher withdrawal limits, dedicated account managers, exclusive reload bonuses, and priority support. Contact the casibo support team for details on how to enrol and the current tier benefits.

casibo offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent closure. To activate self-exclusion, contact our support team via live chat or email [email protected]. Your account access, deposits, and all marketing communications will be suspended for the duration you choose. Pending withdrawals will still be processed during a self-exclusion period.

casibo provides a full suite of player protection tools: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check pop-up reminders, cool-off periods (24 hours to 30 days), and full self-exclusion. All tools are accessible directly from your account settings. Reductions take effect immediately; increases require a 7-day cooling period.

If you feel your gaming is becoming a problem, casibo's 24/7 support team can provide guidance and activate protective tools on your account. For independent support, PAGCOR operates a responsible gaming programme with dedicated helpline resources for Filipino players. Gamblers Anonymous Philippines also offers peer support groups in Manila, Cebu, Davao, and other major cities nationwide.

casibo support is available 24 hours a day, 7 days a week, in both English and Tagalog. You can reach us through the live chat feature inside the platform (fastest response) or by emailing [email protected]. Our team covers account issues, payment queries, technical problems, bonus disputes, and responsible gaming requests — no matter where you are in the Philippines.